{"id":7119,"date":"2021-09-03T10:32:55","date_gmt":"2021-09-03T03:32:55","guid":{"rendered":"https:\/\/idconline.vn\/blog\/?p=7119"},"modified":"2021-09-03T10:32:58","modified_gmt":"2021-09-03T03:32:58","slug":"tai-sao-doanh-nghiep-nen-su-dung-phan-mem-crm","status":"publish","type":"post","link":"https:\/\/idconline.vn\/blog\/tai-sao-doanh-nghiep-nen-su-dung-phan-mem-crm\/","title":{"rendered":"T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>C\u00e1c doanh nghi\u1ec7p kinh doanh hi\u1ec7n nay h\u1ea7u h\u1ebft \u0111\u1ec1u s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng . V\u1eady n\u00f3 \u0111em l\u1ea1i l\u1ee3i \u00edch g\u00ec m\u00e0 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng nh\u01b0 v\u1eady. H\u00e3y c\u00f9ng IDC Online tham kh\u1ea3o b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9 !<\/em><\/p>\n\n\n\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">M\u1ee5c l\u1ee5c<\/p><ul class=\"toc_list\"><li><a href=\"#Tim_hieu_phan_mem_quan_ly_khach_hang_CRM\">T\u00ecm hi\u1ec3u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng CRM<\/a><\/li><li><a href=\"#Uu_diem_khi_su_dung_phan_mem_CRM_trong_kinh_doanh\">\u01afu \u0111i\u1ec3m khi s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM trong kinh doanh<\/a><\/li><li><a href=\"#Tai_sao_doanh_nghiep_nen_su_dung_phan_mem_quan_tri_CRM\">T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb CRM<\/a><ul><li><a href=\"#Luu_tru_tu_dong_du_lieu_cua_khach_hang\">L\u01b0u tr\u1eef t\u1ef1 \u0111\u1ed9ng d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Tu_dong_hoa_quy_trinh_lam_viec\">T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/a><\/li><li><a href=\"#Tu_dong_hoa_quy_trinh_cham_soc_ho_tro_khach_hang\">T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li><a href=\"#Chuc_nang_quan_trong_cua_phan_mem_CRM_trong_kinh_doanh\">Ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a ph\u1ea7n m\u1ec1m CRM trong kinh doanh<\/a><ul><li><a href=\"#Quan_ly_ho_so_khach_hang\">Qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Quan_ly_dich_vu_khach_hang\">Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Tu_dong_hoa_tiep_thi\">T\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"Tim_hieu_phan_mem_quan_ly_khach_hang_CRM\"><strong>T\u00ecm hi\u1ec3u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng <a href=\"https:\/\/idconline.vn\/blog\/tag\/crm\">CRM<\/a><\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"495\" src=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh1-1024x495.png\" alt=\"ph\u1ea7n m\u1ec1m CRM\" class=\"wp-image-7120\" srcset=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh1-1024x495.png 1024w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh1-300x145.png 300w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh1-768x371.png 768w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>H\u00ecnh 1. T\u00ecm hi\u1ec3u v\u1ec1 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng CRM<\/figcaption><\/figure><\/div>\n\n\n\n<p>Ph\u1ea7n m\u1ec1m CRM c\u00f2n g\u1ecdi l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m h\u00e0i l\u00f2ng. C\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. B\u1eb1ng c\u00e1ch cung c\u1ea5p th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng, theo d\u00f5i doanh s\u1ed1, s\u1eafp x\u1ebfp v\u00e0 \u01b0u ti\u00ean c\u00e1c c\u01a1 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n h\u1ee3p t\u00e1c.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"Uu_diem_khi_su_dung_phan_mem_CRM_trong_kinh_doanh\"><strong>\u01afu \u0111i\u1ec3m khi s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM trong kinh doanh<\/strong><\/span><\/h2>\n\n\n\n<p>Nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 c\u00f4ng nh\u1eadn nh\u1eefng l\u1ee3i \u00edch m\u00e0 ph\u1ea7n m\u1ec1m CRM \u0111em l\u1ea1i trong kinh doanh. Nh\u01b0:<\/p>\n\n\n\n<ul><li>Gi\u00fap t\u0103ng l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p khi&nbsp; t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng l\u00ean t\u0103ng \u0111\u1ebfn 30% khi kh\u00f4ng s\u1eed d\u1ee5ng.&nbsp;<\/li><li>Kh\u00f4ng gian l\u01b0u tr\u1eef an to\u00e0n gi\u00fap b\u1ea3o m\u1eadt th\u00f4ng tin v\u00e0 ch\u1ed1ng r\u00f2 r\u1ec9 d\u1eef li\u1ec7u.<\/li><li>D\u1ec5 d\u00e0ng th\u1ed1ng k\u00ea b\u00e1o c\u00e1o h\u00e0ng tu\u1ea7n hay h\u00e0ng th\u00e1ng \u0111\u1ec3 qu\u1ea3n l\u00fd.<\/li><li>H\u1ec7 th\u1ed1ng CRM c\u00f3 th\u1ec3 h\u1ee3p nh\u1ea5t th\u00f4ng tin tr\u00f9ng l\u1eb7p, gi\u00fap doanh nghi\u1ec7p \u0111\u1ee1 t\u1ed1n k\u00e9m th\u1eddi gian t\u00ecm ki\u1ebfm d\u1eef li\u1ec7u.<\/li><li>Gi\u00fap nh\u00e2n vi\u00ean t\u1ed1i \u01b0u h\u00f3a \u0111\u01b0\u1ee3c l\u1ecbch tr\u00ecnh h\u00e0ng ng\u00e0y. V\u00e0 \u01b0u ti\u00ean c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb b\u1ecf qua. Vi\u1ec7c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng, li\u00ean h\u1ec7 \u0111\u00fang h\u1ea1n l\u00e0m t\u0103ng th\u00eam s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u h\u01a1n.<\/li><li>T\u1ea1o n\u00ean m\u1ed9t chu tr\u00ecnh chuy\u00ean nghi\u1ec7p t\u1eeb vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, b\u00e1n h\u00e0ng v\u00e0 theo d\u00f5i kh\u00e1ch h\u00e0ng<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"Tai_sao_doanh_nghiep_nen_su_dung_phan_mem_quan_tri_CRM\"><strong>T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb CRM<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"485\" src=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh2-1024x485.png\" alt=\"ph\u1ea7n m\u1ec1m CRM\" class=\"wp-image-7121\" srcset=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh2-1024x485.png 1024w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh2-300x142.png 300w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh2-768x364.png 768w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh2.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>H\u00ecnh 2. T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb CRM<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Luu_tru_tu_dong_du_lieu_cua_khach_hang\"><strong>L\u01b0u tr\u1eef t\u1ef1 \u0111\u1ed9ng d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n\n\n\n<p>Ph\u1ea7n m\u1ec1m CRM l\u00e0 c\u00f4ng c\u1ee5 ch\u1ee9a \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng . CRM c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng xem h\u1ecd \u0111\u1ebfn t\u1eeb \u0111\u00e2u, \u0111ang quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m n\u00e0o, ho\u1ea1t \u0111\u1ed9ng mua h\u00e0ng c\u1ee7a h\u1ecd ra sao.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Tu_dong_hoa_quy_trinh_lam_viec\"><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/strong><\/span><\/h3>\n\n\n\n<p>H\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng CRM c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng l\u01b0u l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c, ch\u0103m s\u00f3c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ebfn t\u1eebng kh\u00e1ch h\u00e0ng. Nh\u1edd \u0111\u00f3 \u0111\u1ea3m b\u1ea3o ch\u0103m s\u00f3c \u0111\u1ea7y \u0111\u1ee7 cho t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng, tr\u00e1nh b\u1ecf s\u00f3t. B\u00ean c\u1ea1nh \u0111\u00f3, t\u00ednh n\u0103ng ph\u00e2n quy\u1ec1n, qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng nh\u00e2n vi\u00ean gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb ki\u1ec3m so\u00e1t d\u1ec5 d\u00e0ng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Tu_dong_hoa_quy_trinh_cham_soc_ho_tro_khach_hang\"><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n\n\n\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c t\u1eadn t\u00ecnh c\u1ee7a doanh nghi\u1ec7p. Ph\u1ea7n m\u1ec1m CRM trang b\u1ecb c\u00e1c t\u00ednh n\u0103ng k\u1ebft n\u1ed1i, h\u1ed7 tr\u1ee3 g\u1ecdi \u0111i\u1ec7n, g\u1eedi email marketing, SMS t\u1ef1 \u0111\u1ed9ng,&#8230;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"Chuc_nang_quan_trong_cua_phan_mem_CRM_trong_kinh_doanh\"><strong>Ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a ph\u1ea7n m\u1ec1m CRM trong kinh doanh<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"516\" src=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh3-1024x516.png\" alt=\"ph\u1ea7n m\u1ec1m CRM\" class=\"wp-image-7126\" srcset=\"https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh3-1024x516.png 1024w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh3-300x151.png 300w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh3-768x387.png 768w, https:\/\/idconline.vn\/blog\/wp-content\/uploads\/2021\/08\/phan-mem-CRM-hinh3.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>H\u00ecnh 3. Ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a ph\u1ea7n m\u1ec1m CRM trong kinh doanh<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Quan_ly_ho_so_khach_hang\"><strong>Qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n\n\n\n<p>Ph\u1ea7n m\u1ec1m CRM gi\u1ed1ng nh\u01b0 kh\u00f4ng gian l\u1edbn c\u00f3 th\u1ec3 l\u01b0u tr\u1eef t\u1ea5t c\u1ea3 h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng. B\u1eaft \u0111\u1ea7u t\u1eeb ti\u1ebfp c\u1eadn &#8211; mua h\u00e0ng &#8211; quay tr\u1edf l\u1ea1i. V\u00e0 doanh nghi\u1ec7p ch\u1ec9 c\u1ea7n d\u00f9ng c\u00e1c c\u00f4ng c\u1ee5 l\u1ecdc th\u00f4ng minh hi\u1ec7n nay \u0111\u1ec3 t\u00ecm ra t\u1eebng h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3. CRM gi\u00fap ph\u00e2n nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng v\u00e0 li\u00ean t\u1ee5c c\u1eadp nh\u1eadt th\u00f4ng tin, ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Quan_ly_dich_vu_khach_hang\"><strong>Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n\n\n\n<p>M\u1ecdi h\u00e0nh \u0111\u1ed9ng t\u00e1c \u0111\u1ed9ng t\u1eeb ph\u00eda doanh nghi\u1ec7p \u0111\u1ebfn kh\u00e1ch h\u00e0ng. V\u00e0 t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng, chi ti\u1ebft tr\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng CRM. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi mail, g\u1eedi SMS, nh\u1eadn ph\u1ea3n h\u1ed3i, g\u1ecdi \u0111i\u1ec7n, khi\u1ebfu n\u1ea1i, th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, tri \u00e2n,&#8230;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"Tu_dong_hoa_tiep_thi\"><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb<\/strong><\/span><\/h3>\n\n\n\n<p>Gi\u00fap doanh nghi\u1ec7p s\u00e0ng l\u1ecdc \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng , ph\u00e2n t\u00edch r\u00f5 \u0111\u1ed1i t\u01b0\u1ee3ng cho t\u1eebng chi\u1ebfn d\u1ecbch marketing c\u1ee5 th\u1ec3. \u0110\u00e2y c\u0169ng l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap \u00edch cho vi\u1ec7c theo d\u00f5i, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch marketing.<\/p>\n\n\n\n<p>H\u00e3y \u0111\u1ebfn<a href=\"https:\/\/idconline.vn\/\"> IDC Online<\/a> ngay h\u00f4m nay \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc nh\u00e9 !<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-trinh-x\u1eed-ly-nhung wp-block-embed-trinh-x\u1eed-ly-nhung wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"IDC Online - D\u1ecbch v\u1ee5 M\u00e1y ch\u1ee7, Cloud, VPS, Web Hosting\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/4xToNZZLiU8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>M\u1eddi b\u1ea1n tham kh\u1ea3o th\u00eam b\u00e0i vi\u1ebft kh\u00e1c t\u1ea1i<a href=\"https:\/\/idconline.shop\/category\/cloud-hosting\/\"> IDC Online<\/a> trang chuy\u00ean chia s\u1ebb ki\u1ebfn th\u1ee9c.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1c doanh nghi\u1ec7p kinh doanh hi\u1ec7n nay h\u1ea7u h\u1ebft \u0111\u1ec1u s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng . V\u1eady n\u00f3 \u0111em l\u1ea1i l\u1ee3i \u00edch g\u00ec m\u00e0 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng nh\u01b0 v\u1eady. H\u00e3y c\u00f9ng IDC Online tham kh\u1ea3o b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9 ! M\u1ee5c l\u1ee5cT\u00ecm hi\u1ec3u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7120,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[461],"tags":[623,625,688,624,626,687,689,627,691,690],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM - IDC Online<\/title>\n<meta name=\"description\" content=\"C\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay h\u1ea7u h\u1ebft \u0111\u1ec1u s\u1eed d\u1ee5ng CRM qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng. V\u1eady n\u00f3 \u0111em l\u1ea1i l\u1ee3i \u00edch g\u00ec. H\u00e3y c\u00f9ng IDC Online tham kh\u1ea3o b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9 !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idconline.vn\/blog\/tai-sao-doanh-nghiep-nen-su-dung-phan-mem-crm\/\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"IDC\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 ph\u00fat\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM - IDC Online","description":"C\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay h\u1ea7u h\u1ebft \u0111\u1ec1u s\u1eed d\u1ee5ng CRM qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng. 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